FREQUENTLY ASKED QUESTIONS

You will receive an email with the Final Instructions for Race Day in the week prior to the race. If you are searching your email inbox for your registration confirmation and are having difficulty finding it, please note that the confirmation will have come from Mid Ohio Race Management (system@registration.verticalrunnerrm.com), and you may need to search in your junk and trash folders for it.

You may also go here and enter your email to search for your registration:

https://registration.midohiorm.com/lost-confirmation/…

 

What is the time limit for the races?

Our races end at 8:45 PM, or 2 and 1/2 hours after the start.  If you are not able complete the race in this time, you will be offered the option of receiving a ride back to the start/ finish line.

 

Can I transfer my bib to someone else if I am unable to make the race?

No.  There is no transferring of bibs allowed.

 

Can I get a refund if I get injured, hospitalized or am under trained prior to the race?

No, all ticket sales are final. We can not offer refunds for any reason.  We incur costs with each participant registered so we are not able to offer any refunds.  If you are unable to make it on race day, you can rest assured your investment will be given to a great cause, in the hands of the race’s beneficiaries.

 

Can I get my award sent to me if I leave prior to awards?

We would prefer you stick around to claim your award.  If you are absolutely not able to do this, we will do our best to send out your award in timely manner.

 

Can I get my shirt, packet, bib, medal, swag, etc. if I am unable to run the race?

No. Runners must pick up all packets and bibs before the race at assigned times. They must complete the race to receive any medals, prizes, shirts, packets, boxes. There will be no items available for mailing or pickup after the race.

 

I signed up for the wrong shirt size. Will there be exchanges available?

You may request a shirt size change until August 15,2025. After that, no exchanges are guaranteed.

 

Are the shirts Men’s and Women’s sizes or Unisex?

All shirts will be Unisex.

All registrations are non-refundable.

Packet Pick-up:

Friday, September 19th from 2:00 pm – 6:00pm at Freedom Hills Ministries​